At FM Plus our facility management consultants are committed to providing you with an unrivalled level of customer service.
That's why we give our customers access to live information detailing every aspect of our work – from details on shift schedules and job requirements to the staff who'll be working at their premises.
We like to think of this as one of our simplest, but most effective facility maintenance solutions.
By giving our customers great service – and peace of mind that their premises are always being maintained to the highest possible standards, we can provide the full transparency we pride ourselves on.
To do this, our facility management consultants took the decision to make our management system accessible not only our managers and staff, but to our customers too.
This means our customers can access a complete overview of the work we are carrying out for them at the touch of a button – 24 hours a day, 7 days a week.
Integrated facility management software
Having made a major investment into leading industry software, we can give our contract managers live control of all FM Plus jobs that are being carried out, allowing them to ensure the very best customer service at all times.
By using our integrated facility management software, they are able to assign work and manage shifts remotely, ensuring out teams have the relevant certifications for any jobs they are sent to. This technology also means we can be instantly aware of any new work requests as they come in, allowing us to react promptly and efficiently when making decisions on job priorities and emergency calls.
Should we ever be hit by sickness or have an employee unable to make their shift, the system allows us to immediately alert all staff and find a suitable replacement – not just the first person available.
Thanks to our integrated facility management software, we can immediately identify someone who has done the job before, with relevant qualifications, and who is able to do it again to the highest possible standard.
For our staff on the ground who are working at customer premises, they are able to access their schedules and see any changes to their daily requirements on smartphones or tablets.
This enables them to be in constant contact with our stores team so that they can request any additional equipment as and when it is needed, at the same time as providing up-to-date information on the jobs they have completed.
But that's not all:
All of our customers are also given a secure account to access all information relating to our work, ensuring we provide a completely transparent service at all times.
Our hands-on facility maintenance solutions mean our customers can view the details of the FM+ teams who are working on their site and asses their experience and relevant qualifications, if necessary. So, if your regular duty manager, cleaner or contractor is on holiday, you'll be able to see who the replacement is.
Because we're proactive facility management consultants, our customer accounts include details of all agreed job specifications and information on when jobs have been competed – not to mention all quality audits or health and safety documentation relating to the work we have carried out.
Facility maintenance solutions guaranteed
As many aspects of our work is conducted when our customers are not on site, we believe our transparent facility maintenance solutions are vitally important, providing a full record of what we do for our customers on a daily basis.
As part of the FM Plus 'Peace of Mind' guarantee, we believe this focus on customer service and transparency sets us apart from our rivals.
And because of this, we can aim to raise standards as a company on behalf of our customers.
Our facility management consultancy services
Facility management is about much more than just cleaning. At FM+ we also offer event catering, pest control, waste management, landscaping and much more.
Put our experience to the test and find the answers to all of your facility management problems today.
"Using FM+ made the final stages of our very important development a seamless process. To have two specialists businesses on site (Green Commercial Cleaning and CFI), handling very important aspects of the final finish from one central point of control, was important."
Bam ConstructionBen Brown
"The FM+ cleaning division (Green Commercial Cleaning) has made a positive impact to cleaning at Heron Foods NDC by condensing the hours dedicated to cleaning and providing superior results."
Heron FoodsGraham Harrison
"They provide a spot-on service. It’s very important to have confidence in the people who work for us because, if they don’t perform, it could have a negative impact for us. They are part of our wider team."